Privacy Policy – How 911jili Protects Your Personal Data

1. Introduction

This Privacy Policy describes how 911jili ("we," "us," "our," or "the Platform") collects, uses, stores, and shares personal information when you use our website and services at 911jili.best. It applies to all registered members, visitors, and anyone who interacts with any part of the 911jili platform.

At 911jili, we understand that your personal information belongs to you. We take that responsibility seriously. This policy is written in plain language — not dense legal jargon — so you can actually understand how your data is handled. If you have any questions after reading this, our support team at support@911jili.best is happy to help.

By registering for or using the 911jili platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described here.

2. Data We Collect

911jili collects two categories of data: information you provide directly to us, and information we collect automatically through your use of the platform.

2.1 Information You Provide

• Registration data: Full legal name, date of birth, gender, email address, mobile number, and username.
• Identity verification (KYC): Government-issued ID (e.g., PhilSys ID, passport, UMID, driver's licence), proof of address, and selfie for document matching — collected when required for account verification or large withdrawals.
• Payment information: GCash number, Maya account, bank account name and number, and Visa/Mastercard details as applicable. Full card numbers are handled by our payment processor and are not stored by 911jili directly.
• Communications: Any information you provide when contacting our support team via live chat or email, including the content of your messages.

2.2 Automatically Collected Data

• Device and technical data: IP address, browser type and version, operating system, device type, screen resolution, and mobile network information.
• Usage data: Pages visited, games played, bets placed, session duration, click patterns, and in-game actions.
• Transaction data: Deposit amounts, withdrawal requests, bet history, bonus usage, and wallet balance history.
• Cookies and tracking: Session identifiers, preference cookies, and analytics data. See Section 7 for full cookie details.

3. How We Collect Your Information

911jili collects personal information through the following methods:

• Direct submission: When you register an account, complete identity verification, make a deposit or withdrawal request, or contact our support team.
• Automated collection: When you access and use the platform, our servers and analytics tools automatically log technical and usage data as described in Section 2.2.
• Cookies and similar technologies: When you visit 911jili.best, cookies are placed on your browser to maintain your session, remember preferences, and support platform analytics.
• Third-party providers: Payment processors (e.g., GCash, Maya), identity verification services, and fraud detection systems may share information with us as part of the service they provide to 911jili.

4. How We Use Your Personal Information

911jili uses the information we collect for specific, legitimate purposes. We do not use your data for anything beyond what is described here without your explicit consent.

4.1 Account Operations

Your registration data is used to create and maintain your 911jili account, authenticate your identity when you log in, and provide you with access to games, betting markets, and your wallet. Without this data, we cannot operate your account.

4.2 Payments and Transactions

Financial data — including your GCash number, bank account details, and transaction history — is used to process deposits and withdrawals, verify that transfers are sent to the correct account holder, and maintain accurate financial records as required by Philippine law.

4.3 Verification and Compliance

911jili collects and uses identity documents to comply with Know Your Customer (KYC) requirements under applicable Philippine gaming and anti-money laundering regulations. This is not optional — we are legally required to verify member identities before processing withdrawals above certain thresholds.

4.4 Platform Security and Fraud Prevention

Technical data such as IP addresses, device identifiers, and session logs are analysed by our security systems to detect suspicious behaviour, prevent multi-accounting, identify fraud, and protect the integrity of 911jili for all members.

4.5 Responsible Gaming

Behavioural and usage data — including deposit patterns, session frequency, and betting history — is used by our responsible gaming tools to identify potential problem gaming indicators. This data helps 911jili apply deposit limits, send session reminders, and flag accounts that may benefit from proactive support.

4.6 Customer Support

When you contact the 911jili support team, your account data and the content of your communications are used to resolve your enquiry efficiently and maintain a record of the interaction for quality assurance purposes.

4.7 Platform Improvement

Aggregated, anonymised usage data helps 911jili understand how members use the platform — which games are popular, where users drop off in a flow, and what features need improvement. This analysis is carried out at an aggregate level and does not involve decisions being made about individual members.

4.8 Promotional Communications

With your consent, 911jili may send you emails or in-app notifications about bonuses, new game launches, and special promotions. You can opt out of marketing communications at any time by updating your notification preferences in your account settings or by emailing support@911jili.best.

5. Legal Basis for Processing

911jili processes your personal data on the following legal grounds under the Philippines Data Privacy Act of 2012 (Republic Act No. 10173):

• Contractual necessity: Processing required to fulfil the service agreement between you and 911jili — including account creation, payment processing, and game access.
• Legal obligation: Processing required to comply with Philippine gaming regulations, anti-money laundering (AML) rules, and KYC obligations mandated by PAGCOR and the Anti-Money Laundering Council (AMLC).
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring — where these interests do not override your rights as a data subject.
• Consent: Processing for marketing communications and optional analytical profiling, which you may withdraw at any time.

6. When We Share Your Data

911jili does not sell your personal data. We share it only in the circumstances described below, and only to the extent necessary.

6.1 Payment Processors

To process deposits and withdrawals, we share relevant financial data with payment service providers such as GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, and bank partners. These providers process your data under their own privacy policies and are subject to their own regulatory obligations.

6.2 Identity Verification Providers

For KYC compliance, 911jili uses third-party identity verification services. Your submitted ID documents and biometric data (e.g., selfie for liveness check) are shared with these providers solely for the purpose of verifying your identity.

6.3 Regulatory Authorities

911jili may be required by law to disclose your data to PAGCOR, the AMLC, the National Privacy Commission (NPC), or other competent Philippine government bodies upon lawful request or as part of our mandatory reporting obligations.

6.4 Fraud and Security Partners

To protect the platform and its members, 911jili works with third-party fraud detection and cybersecurity providers. Limited technical data may be shared with these partners for the purpose of identifying and preventing abuse.

7. Cookies and Tracking Technologies

911jili uses cookies and similar technologies to operate the platform, remember your preferences, and understand how members use the site. Here's a breakdown of the cookie types in use:

You can manage non-essential cookies through your browser settings. Note that disabling essential cookies will prevent 911jili from functioning correctly. We do not use third-party advertising cookies or track you across websites for marketing purposes.

8. How Long We Keep Your Data

911jili retains personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by Philippine law. General retention guidelines:

• Account data: Retained for the duration of your active account, plus a minimum of 5 years after account closure to comply with AML and gaming regulatory requirements.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, as required under the Anti-Money Laundering Act and PAGCOR regulations.
• KYC documents: Retained for the duration of your account plus 5 years post-closure, or longer if required by a specific regulatory directive.
• Support communications: Retained for 2 years from the date of the interaction, unless longer retention is required to resolve an ongoing dispute.
• Analytics data: Anonymised aggregate data may be retained indefinitely for platform improvement purposes.

When data is no longer needed and retention requirements have passed, 911jili will securely delete or anonymise it. You may request early deletion of certain data types subject to legal obligations — see Section 10 for your rights.

9. How We Protect Your Data

911jili applies multiple layers of technical and organisational security measures to protect your personal information:

While 911jili takes all reasonable steps to protect your data, no online platform can guarantee 100% security against all possible threats. We recommend using a strong, unique password for your 911jili account and never sharing your credentials with anyone.

10. Your Data Rights as a Philippine Data Subject

Under the Philippines Data Privacy Act of 2012, as a member of 911jili you have the following rights regarding your personal information:

To exercise any of these rights, email support@911jili.best with the subject line "Data Privacy Request" and include your registered account email address. We will respond within 15 business days. Some requests may require identity verification before we can action them, to ensure we're releasing or deleting the right person's data.

11. Minors and Age Restriction

911jili is strictly for individuals aged 18 years and above. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe your minor child has registered on 911jili, please contact us immediately at support@911jili.best. We will verify the claim and permanently close the account, returning any deposited funds in compliance with applicable regulations.

911jili employs age verification checks during registration and during the KYC process to enforce this restriction. Any account found to belong to a minor will be suspended pending investigation.

12. Cross-Border Data Transfers

Some of the third-party service providers used by 911jili — including certain payment processors, fraud detection systems, and analytics platforms — may process data outside of the Philippines. When this occurs, 911jili ensures that appropriate safeguards are in place, including:

• Contractual data protection clauses requiring overseas processors to handle Philippine member data in accordance with RA 10173 standards.
• Limiting the data shared to the minimum necessary for the specific service being provided.
• Selecting providers that maintain recognised international security certifications (e.g., ISO 27001, PCI-DSS for payment data).

911jili does not transfer data to countries or organisations that cannot provide an adequate level of protection for your personal information.

13. Updates to This Privacy Policy

911jili may update this Privacy Policy from time to time to reflect changes in our practices, applicable regulations, or platform features. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered members via email or an in-platform notification for material changes that affect how we process your data.

We encourage you to review this page periodically. Your continued use of 911jili after any update to this policy constitutes your acknowledgement of the changes.

14. Contact Us & Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data on 911jili, please reach out to our team:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe 911jili has not handled your personal data in accordance with RA 10173. Details on how to file a complaint are available on the NPC's official website.